Negative Branches in a Logic Tree, how things can go unexpectedly wrong

I happen to hear a Robotic Process Automation (RPA) vendor's pitch and he was speaking in cause-and-effect, demonstrating how RPA  will not destroy jobs, but on the contrary create more jobs than it destroys. The occasion was too good not to try it, therefore, in this episode of my Critical Thinking playlist, I am: translating … Continue reading Negative Branches in a Logic Tree, how things can go unexpectedly wrong

The downsides of customer satisfaction surveys

Customer satisfaction is the holy grail every company is looking for. In the desperate search to please their customers they multiply polls and inquiries in order to get the important insights first hand. Doing so, they overlook a possible serious “negative branch” * bothering the customers they so desperately want to please. *a negative branch … Continue reading The downsides of customer satisfaction surveys

What advice to people wanting to experience the Logical Thinking Process Training Course?

Paris June 28th, 2017. The 6-day Logical Thinking Process Training Course with Bill Dettmer is just over. We asked the participants not in a hurry to rush to an airport or train station if they would share their thoughts about the course in front of a camcorder? Cédric, Sverre and Leo were so kind. Bill … Continue reading What advice to people wanting to experience the Logical Thinking Process Training Course?

Yeah, problem solving

Most people love to solve problems and feel the satisfaction of getting rid of some nasty tricky problem. It’s an outdated but still lasting belief that management is about problem solving. Problem solving turned in some cases into the managers’ and engineers’ holly mission and in some minds, the more problems the manager/engineer solves, the … Continue reading Yeah, problem solving

Why would I learn to think (logically)?

Most people are convinced of their ability to think logically and don’t see the point of getting a specific training like the Logical Thinking Process  training course. Indeed, in some extend most of the people have an innate basic logical thinking way, otherwise our world would be pretty weird. Yet it is also true that … Continue reading Why would I learn to think (logically)?

What is Negative Branch Reservation?

Did you experience this utmost frustration when having implemented a solution or countermeasure to a problem, a new issue arises brought up by this fix? This is what Negative Branch Reservation (NBR) intents to prevent. Negative Branch Reservation is  a robustness test usually associated with a Future Reality Tree (FRT). It checks what could go … Continue reading What is Negative Branch Reservation?