Respect for people starts with saying hello

Lean respect for people principle is somewhat difficult to grasp in first place. While some gurus say it is not (only) about saying hello, I do think respect for people definitely starts with the basics of politeness, especially saying hello. Respect or signs of reverence have long been unidirectional, from the lower ranking to the … Continue reading Respect for people starts with saying hello

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Why secret weapons can’t remain secret 

A secret weapon, in its metaphorical or literal meaning, is a means that trumps the actual known ones. It brings a decisive advantage to its user/owner, is more effective and... unknown. A secret weapon will create a surprise and grant its user a favorable opportunity to exploit,  and if exploited properly can lead to victory. … Continue reading Why secret weapons can’t remain secret 

Learning Faster

In this video, Clarke Ching explains Philip Marris how to speed up learning by speeding up the audio book playback. While Philip has reservations about this technique, I do use it with several medias: Podcast playback on iPhone x1.5 (x2 is usually too fast for me) Youtube conferences clips, Youtube allows x1.25; x1.5 or x2 … Continue reading Learning Faster

Going the extra mile

Going the extra mile is an idiomatic metaphor for describing an extra effort to please a customer. It may sound like a management legend until experiencing it. My little story could have been a scenario base for a Hollywood Christmas movie, but it was only my experience as a stranded Frenchman in Great Britain. With … Continue reading Going the extra mile

5 ways Lean guys trigger rejection on shopfloor

Lean guys are not always aware they triggered rejection of their ideas or suggestions themselves, only because of their behavior or their disregarding of some elementary rules. Here is a short list of 5 ways to trigger rejection on shopfloor. 1. Play the sensei A sensei, in lean lingo, is a recognized expert, which in … Continue reading 5 ways Lean guys trigger rejection on shopfloor

You consultants – 3 reasons why you should better not blame them

It's an often heard criticism in our trade: "You consultants just say what we long know". The last time I heard it, it was in a friendly tone from a nice chap I worked with, in a moment of exasperation about the situation I described and his scorched  pride. I agree with that, what I … Continue reading You consultants – 3 reasons why you should better not blame them

How corporate Lean programs spoil golden opportunities

This is the sad and true story of a manufacturing unit of a major manufacturer in his industry. This company has a corporate program to roll out Lean, with permanently appointed staff to support it. The Lean organisation is structured from a corporate level to sites representatives and staff appointed to support departments within the … Continue reading How corporate Lean programs spoil golden opportunities

What coaching means to me – part two

A coach is a person able to teach, train and advise someone, to improve skills and/or practice and to make his/her coachee reflect about achievements and how to improve from the lessons learned. It takes some experience and skill to coach others, that’s why I am not comfortable hearing the words coach or coaching that … Continue reading What coaching means to me – part two

What coaching means to me – part one

In business we hear “coaching” a lot, maybe too often. While passing over knowledge and experience or helping people to improve a practice is a good thing, the way I see coaching done is far from delivering this kind of value. The latest case is with a large corporation having launched a Lean program - … Continue reading What coaching means to me – part one

12 tips for leading in a downturn

Slowdown, downturn, crisis, recession, words and condition that are around for some time now and for some businesses it seems to be the new normal. I witnessed several companies’ and their leaders’ reactions when facing difficulties and I’d like to share my list of dos and don’ts. Elevate your ambition When time is hard for … Continue reading 12 tips for leading in a downturn