The tablet syndrom

This post is not about drugs nor pharmaceutical industry, the mentioned tablet is the electronic one, you know, the bigger version of a smartphone. The tablet syndrom is about the tablet as a symbol for being trendy, going digital, sometimes even believing to lead a digital transformation when handing out a load of these devices. … Continue reading The tablet syndrom

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The downsides of customer satisfaction surveys

Customer satisfaction is the holy grail every company is looking for. In the desperate search to please their customers they multiply polls and inquiries in order to get the important insights first hand. Doing so, they overlook a possible serious “negative branch” * bothering the customers they so desperately want to please. *a negative branch … Continue reading The downsides of customer satisfaction surveys

Don’t do unto others what you don’t want others to do unto you

If you check the Internet for this quote, chances are that it will be attributed to Confucius. It’s variations can found in many religions and cultures (https://en.wikipedia.org/wiki/Golden_Rule) and can be easily understood as a basic code of conduct in a relationship based on reciprocal respect. Now here is an incoming (unsolicited) e-mail from an unknown … Continue reading Don’t do unto others what you don’t want others to do unto you

Jargon doesn’t make an expert

In a blog post I read the warning about candidates exaggerating their insight by using lot of jargon. It was about Lean Management. The author stated that when recruiting, mastering enough Lean vocabulary is important in order to catch candidates exaggerating their insight by using jargon. Any talented Lean manager can explain the same concepts … Continue reading Jargon doesn’t make an expert

When facing a choice, get clarity with the change matrix

The change matrix is primarily a tool to explain why people seem to resist change, but it can be used to make a decision when the appeal of the proposed change is facing some doubts about losing more than gaining. Doing the exercise of filling the matrix should help getting clarity about the plusses and … Continue reading When facing a choice, get clarity with the change matrix

The man-machine system performance

When looking for performance improvement of a man-machine system, too often management puts emphasis onto machine or technology at large, ignoring the fact that humans associated with equipment, machines or technology form an interrelated system and consequently humans are the discriminating factor. The fallacy of trusting the latest technology There is a strong belief, backed … Continue reading The man-machine system performance

What you may have missed this summer

If the summer holidays did not allow you to check my posts, you may have a look on the July 2016 list of 8 posts and the August list which made it only up to 6. You may wonder Why No One Talks About TPM Anymore? Discover that Value Stream Mapping applies to Product Development as well, … Continue reading What you may have missed this summer

Give me the fish, don’t teach me fishing!

In our fast moving, fast changing world, ancient wisdom may no longer apply. And chances are it is true. There is this proverb with unclear origins yet sounding ancient and wise: “give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime” … Continue reading Give me the fish, don’t teach me fishing!

Respect for people starts with saying hello

Lean respect for people principle is somewhat difficult to grasp in first place. While some gurus say it is not (only) about saying hello, I do think respect for people definitely starts with the basics of politeness, especially saying hello. Respect or signs of reverence have long been unidirectional, from the lower ranking to the … Continue reading Respect for people starts with saying hello