Poor problem management: disregarding C customers

I see it quite often this poor problem management in B2B: instead of tackling the problems, companies prefer to serve their A and B customers first, at the expense of the C ones. A, B and C customers refer to ABC portfolio analysis, a Pareto chart approach of customer base in which customers are sorted … Continue reading Poor problem management: disregarding C customers

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Ten tricks to get things done

Many action plans share the same problems, they expand with additional todos but little gets done. Here are 10 tricks to change the wish list into real action plan that delivers. 1. accept only important and urgent actions Setup a basic rule to filter out proposed actions or suggestions. A severe one would be for … Continue reading Ten tricks to get things done

Tales from the Pyramid – the hole in the pyramid

No senior manager ever denied his/her organization does not suffer a hole in the pyramid. I coined this expression (originally in French) after seeing it in all companies I visited as a consultant. Pyramid with a hole The hole in the pyramid is a management vacuum left by middle managers who do not (fully) take … Continue reading Tales from the Pyramid – the hole in the pyramid