This post could be a sequel of “Yeah, problem solving” in which I used Peter Senge’s quote: “Today’s problems come from yesterday’s solutions”. Quite often people we consultants meet are puzzled by a problem they can’t understand: a reliable process or machine suddenly seems out of control, steady performance dropped unexpectedly and with no apparent … Continue reading Problem solving: what was the last change?
Most people love to solve problems and feel the satisfaction of getting rid of some nasty tricky problem. It’s an outdated but still lasting belief that management is about problem solving. Problem solving turned in some cases into the managers’ and engineers’ holly mission and in some minds, the more problems the manager/engineer solves, the … Continue reading Yeah, problem solving
A3 problem solving or A3 thinking is a structured problem solving approach based on a rigorous Plan-Do-Check-Act (PDCA) cycle. A3 thinking and A3 reports were popularized by Toyota and are considered Lean tools. The term “A3″ in this tool’s name is linked to the original paper size used for the report, which was the largest … Continue reading A3 problem solving
In problem solving or continuous improvement workshops a problem is usually defined as a gap between the actual situation and the desired situation, and thus a problem causes an unsatisfactory situation or an UnDesirable Effect (UDE). This definition, while true, is somewhat too vague to be useful when working on solving problems and continuous improvement. … Continue reading Redefining “problem” (with Goal in mind)
When implementing some solutions, like in continuous improvement, project managers better take care about the frustrations related to the S curve. The “S curve” is the shape of the performance curve over time. It describes a latency (t1) before the performance p1 takes off after the improvements have been implemented, then a more or less … Continue reading Continuous Improvement: Prevent frustrations related to the S curve
I started my career in the heyday of Total Quality Management (TQM) in France, beginning of the 1980’s and witnessed over the following years how the TQM trainings and deployments built a quality-aware culture in the companies and spread to everyday’s life. Over time though, other “Japanese Methods” became fashionable and the hype was on … Continue reading Could Six Sigma have more harmed than helped?
Yes, Lean initiatives can be started bottom-up, but I doubt they’ll get very far and last for long. Here is why. Bottom-up Lean initiatives, e.i. improvements, are opportunities for improvement found by shopfloor people, line leaders or shop management. “Improvement” is most often understood in a broad meaning and bring up suggestions ranging from make … Continue reading The fallacy of bottom-up Lean initiatives – Part 1
David Poveda is a Colombia-based consultant, Owner and Director of FLOWING Consultoria. David is well-known for his successful implementations of Theory of Constraints (ToC) and Lean-based solutions, and his expertise about Demand Driven MRP (DDMRP). Just before the Logical Thinking Process training in Paris, in June 2016, he paid a visit to Marris Consulting and met … Continue reading Bill Dettmer and David Poveda share views about planning
A root cause is the beginning of the cause-effect relationship*. Thus when working down the chain of causes and effects from a problem to its cause, a Root Cause Analysis (RCA) meets causes themselves being effects of some underlying causes and so on, down to the root cause from which everything about the problem originated. … Continue reading What is a critical root cause?
For the second consecutive year (2016), June will be the month of the Logical Thinking Process with the return of Bill Dettmer for his intensive Logical Thinking Process (LTP) training here in Paris, France. The idea of learning to think logically can make some smile, however, experience shows that the general population is not as … Continue reading June, the month of the Logical Thinking Process